THIS FAQ SHOWS WHICH INFORMATION ARE NEEDED TO PROVIDE YOU THE MOST
EFFICIENT SUPPORT.
1. NETWORK TOPOLOGY / ENVIRONMENT
Explain how the product is being used and what it is connected to in
terms of PSTN circuits, PBXs and ITSPs.
If you have a compl...
This Trinity Config WEB Wizard helps you setting up your SmartNode
SN4970 / SN4971 running Trinity SW.
Just download the below .xml file and import it in to your SmartNode,
using the "Wizard Config" import function located under "System" in
the SmartNode...
Whenever you are experiencing connectivity issue on the e1t1/ethernet
a great tool to test if the ports are working fine would be the
loopback cable.
A loopback cable redirects the output back into itself. This
effectively gives the network interface th...
The following article is a comparison of the debugging commands found
in the Patton SmartNode VoIP Gateway products. Patton SmartNode's have
been running SmartWare since conception but Patton recently developed
and released a newer software platform calle...
PATTON TRINITY SMARTNODES have been successfully tested and hereby
reaches the certification level CERTIFIED within the Swyx Technology
Partner Programme (TPP). This KB article describes all mandatory
configuration steps that need to be performed to assur...
Below are the default RTP port ranges in the Patton SmartNodes and
how to configure them per software platform.
SmartNodes running SmartWare:
RTP-PORT-RANGE 4864 5375
Configuration:
10.10.50.17>enable
10.10.50.17#configure
10.10.50.17(cfg)#con...
Certain carriers require that the Numbering Plan and Type of Number,
sent in the ISDN SETUP message, be National/isdn-telephony
(ISDNTelephony e.163,4). Unless configured otherwise, the SmartNode
will send this as UNKNOWN/UNKNOWN.
SETUP (DSS1 User)
[040...
The following post on the Patton blog introduces and summarizes the
policy routing feature of Trinity.
https://blog.patton.com/index.php/2017/08/02/policy-routing-on-smartnodes/
The system banner is displayed on all systems that connect to your
Patton device via Telnet, SSH, or a serial connection. It appears at
login and is useful for sending messages that affect administrators
and operators, such as scheduled maintenance or sys...
Patton SmartNode gateways running SmartWare can easily be configured
and provisioned from within the 3CX Phone System. Just select the
model from the drop-down and fill in the necessary parameters, load it
in the SmartNode and you are ready to start maki...
Patton SmartNodes have a very complex digit manipulation engine that
is highly configurable for most parameters within a call setup.
MAPPING TABLE:
* Selects the best matching entry
* Sets/Changes the value of the defined Information Element
* M...
With the following configuration snippet the SmartNode will wait 12
seconds* and change the called party number if nothing was dialed.
First the call has to be routed to the RT_HOTLINE table. There the
timeout will wait by default 12 seconds and route t...
The following Cellular Modems have been tested and drivers added to
the Trinity Operating System:
These steps will help with the recovery of a device that is caught up
in an endless boot due to a crash on the unit firmware/image, our
Trinity devices have dual image capabilities which can help with the
recovering unit without console ports.
Follow th...
When installing your Virtual SmartNode using VMWare ESXi, you may
receive the following error messages:
This is because the 'VIRTUAL DISK TYPE' has to be set to 'IDE' and
not 'SCSI' during the initial configuration.
You may need to recreate the VM in ...
From u-boot mode a firmware upgrade or firmware recovery, is done as
per the following instructions.
-------------------------
This article is valid for the following devices:
Atlas large
SN4970A
SN4980A
SN4990A
SN5481
SN5491
ATLAS SMALL
SN4970
SN498...
The following Wizards are used for connecting a SmartNode Trinity
device to Zoom Phone service.
PATTON CLOUD WIZARD TEMPLATES:
ZOOM FXS Wizard
[https://support.patton.com/staff/index.php?/Knowledgebase/ViewKnowledgebase/GetAttachment/496/9240618]
ZOOM FX...
Configure Patton SmartNodes with 3CX v20
(FXO and PRI)
Step 1: Create a “VoIP Gateway trunk” on 3CX
* From the Admin panel, click on“VOICE & CHAT” and then
on “ADD GATEWAY”.
* Specify a name.
* Enter the gateway’s “MAIN TRUNK NUMBER”.
* I...
