The SmartLink supports syslog for simple troubleshooting. To enable syslog logging, look under the GUI "System" menu, then select "Configuration". Set "Enable Syslog" to "yes" and put the IP address of your Syslog server in the "Syslog Server" field. F...

Based on login, the Smartlink 4020 provides different configuration menus. The system login provides complete system configuration access. The user configuration login provides a subset of the system menus. If you purchased your SmartLink 4020 from a Vo...

The web configuration interface can be access by pointing your browser to the IP address of the SL4020. The web interface works with current versions of Internet Explorer and Netscape. It does not work with the Firefox browser. From the factory, the SL402...

The SL4020 supplementary calling features of selective call forwarding, distinctive ring, caller id blocking, and do not disturb require specification of the calling party. There are several places in the SIP invite header that could carry that caller inf...

The dial tone generated by a PSTN connection or a PBX can be extended over the Internet or an Intranet by using a pair of Smartnode 452x units or a Smartnode 452x and a Smartlink 402x unit. This FAQ describes how to perform dial tone extension using a Sma...

There two things here, dialing by IP address and hotline dialing. The trick is putting the two together. You can do direct IP dialing using the keypad on the phone. There's another FAQ posted on how to do IP address dialing. In this case we need to cha...

From the web interface - Click on Telephony, SIP extensions and select "Conditional Call Forwarding Timer:". Set the timer to the number of seconds to wait before call forwarding is triggered. Suppose you want to forward calls to phone number 123456. P...

The SL4020 supports association of numbers to call with telephone handset keys. The configuration of speed dialing can be done using the telephone keypad or via the web. Up to eight speed dial numbers can be set. Setting up speed dial using your teleph...

The SL4020 family supports advanced calling features that can be turned on and off from phones attached to the SL4020. (Your telephony service provider must enable your service for these calling features to work.) FEATURE KEYPAD FEATURE KEYP...

*** WARNING – THIS PROCEDURE WILL DOWNLOAD AND RELOAD OF NEW FIRMWARE. ALL LAN AND WAN NETWORK CONNECTIVITY INFORMATION WILL BE LOST. DO NOT USE THIS PROCEDURE UNLESS DIRECTED TO DO SO BY CUSTOMER SERVICE *** The SmartLink 4020 can be hardware reset to ...

The default password for the 4021, 4022, and M-ATA units on the web interface is "root" Please change this password for security reasons.

To get your Smarlink to register with your Vbuzzer account all you need to do is set it up according to the following: SIP PAGE: *Sip Registration Server Address: vbuzzer.com  Sip Port: 80  Sip Domain: vbuzzer.com  Voice Port: 5004 &nbs...

There is a bug with IE7 that does not like it when you use a blank password. What you need to do is obtain a new web browser like Mozilla and it will except a blank password. There you can set the password to what you would like and you should then be abl...

Transfering calls with a SL4050/2 (Patton SmartLink Series 2-Line VoIP SIP Phone): 1 - First you will establish the call. 2 - Then to transfer, press the "Hold" button. This will play the default hold music for the caller being transfered. 3a - If you ...

This happens because the PRACK function is enabled by default. Under the "SIP Settings" tab, you will want to disable the PRACK function. **Prack ensures that media information is exchanged and that the network checks before connecting the call**

LIFT THE HANDSET and dial the number 255*000. Then press "OK" three times. The telephone will reset itself and reboot. Now you can connect to the telephones's IP-address and port 9999. The login credentials are an empty username and an empty password. ...

Sounds like you want to do something like press "9" for an outside line and then dial number...... This can be accomplished by using a combination of features on the Smartlink phones or gateways along with a Smartnode serving as the gateway to the PSTN. ...

* On the phone - Press the menu button once and then press the down arrow button three times. The LCD screen should display "IP Address:" with the IP address of your phone below. Note the IP address and then push the menu button once again to clear the...

This reference guide shows how a SmartLink M-ATA can integrated in a 3CX IPPBX environment. Using a SmartLink M-ATA, regular analogue Fax machines can be still used, even with an IP based PBX.   * Make sure the M-ATA is running the latest software fo...

During a software upgrade, the Patton M-ATA may become unresponsive if you cycle the power or refresh the browser. If this happens, you can access the M-ATA Download mode by going to the following address: http:///download.htm Example: ...

Please follow these instructions to setup your Patton M-ATA as a SIP Extension within the Avaya IP Office Platform 9.1.   A.  Either enable AUTO-CREATE EXTN/USER or otherwise manually add SIP extensions and users to the IP Office configuration. 1. B...