Why does my Patton Smartlink IP Phone disconnect as soon as a call is placed to an older model PBX or softswitch?

Knowledgebase

(426)Unified Communications (65)Network Access (27)Connectivity (3)Provisioning (5)Patton Cloud

Why does my Patton Smartlink IP Phone disconnect as soon as a call is placed to an older model PBX or softswitch? Posted by Elena Brambilla, Last modified by Daniel Lizaola on 20 December 2017 01:13 PM
This happens because the PRACK function is enabled by default. Under the "SIP Settings" tab, you will want to disable the PRACK function. Prack ensures that media information is exchanged and that the network checks before connecting the call
(8748 vote(s)) Helpful Not helpful

Comments (0)

Post a new comment Reply to comment
Post a new comment Reply to comment

CAPTCHA Verification
CAPTCHA Verification

Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).