<![CDATA[Patton Electronics Co.]]> <![CDATA[Using Syslog to troubleshoot SmartLinks]]> The SmartLink supports syslog for simple troubleshooting.

To enable syslog logging, look under the GUI "System" menu, then select "Configuration".

Set "Enable Syslog" to "yes" and put the IP address of your Syslog server in the "Syslog Server" field. For additional troubleshooting, you can also set "Enable Debug" to "yes", set "Debug Server" to the IP address of your Syslog server, and set the "Debug Connection Port" to 514. Click "Save" and then "System/Reload", "Reset".

If you are not familiar with Syslog, an easy to use freeware Syslog package is provided by Kiwi. See http://www.kiwisyslog.com. If Syslog doesn't give you enough information, we suggest you use hub or mirror a port on your Ethernet switch and use Wireshark. Wireshark will show you everything!

]]> <![CDATA[The manual for the SL4020 shows a significant number of configura...]]> Based on login, the Smartlink 4020 provides different configuration menus. The system login provides complete system configuration access. The user configuration login provides a subset of the system menus.

If you purchased your SmartLink 4020 from a VoIP service provider as a part of a calling service - The SmartLink 4020 configuration settings must interoperate with your VoIP service provider’s network. In an effort to provide you with reliable services, you provider may have decided not to provide customer access to the configuration interfaces.

]]> <![CDATA[How do I access the web configuration interface?]]> The web configuration interface can be access by pointing your browser to the IP address of the SL4020. The web interface works with current versions of Internet Explorer and Netscape. It does not work with the Firefox browser. From the factory, the SL4020 WAN Ethernet interface is set to be a DHCP client and the LAN is set to be a DHCP server.
    Set your PC’s LAN interface card to obtain an address automatically.
    Connect your PC’s Ethernet cable tothe LAN interface
    http://192.168.1.1
    You will then be prompted to enter a login password.
You will need the configuration password to access the system. If you purchased your SmartLink 4020 from a VoIP service provider as a part of calling package, you will have to get the configuration password from your service provider. From the Patton factory, the default system password is “root”]]> <![CDATA[What do I need to specify as the callerid for call forwarding, di...]]> The SL4020 supplementary calling features of selective call forwarding, distinctive ring, caller id blocking, and do not disturb require specification of the calling party. There are several places in the SIP invite header that could carry that caller information. The "FROM" header of a SIP Message is as follows:

���From: CallerId;tag=G1024jh3-NXr3s......
The CallerID field of this header is used in the "Caller ID" fields of supplementary service features. Some implementations identify the callerID as the "Display Name"

For example: The "FROM" header of a SIP Message may look like:

���From: 123;tag=G1024jh3-NXr3s......

To use call forwarding, distinctive ring, caller id blocking and do not disturb specify "123" as the caller id.]]> <![CDATA[How to extend dial tone (dial tone extension) from one location t...]]> The dial tone generated by a PSTN connection or a PBX can be extended over the Internet or an Intranet by using a pair of Smartnode 452x units or a Smartnode 452x and a Smartlink 402x unit. This FAQ describes how to perform dial tone extension using a Smartnode 452x and a Smartlink 402x. Smartnode to Smartnode configuration information is available under "Line Extensions" of the SN452x applications notes page. Once the setup is complete, the end user will be able to lift the handset on the analog phone, hear the dial tone from the PSTN or PBX and then dial a number just as if they were directly connected to the PSTN or PBX. Flash-hook is supported so features like call waiting and call hold will work. Tax pulse tone (not typically used in the USA) is not supported. The guide below assumes that WAN and LAN connectivity has already been established.

Hardware –

 

  • Smartlink 4021 or Smartlink 4022

  • Smartnode 4522, 4524, 4526 or 4528 with FXO ports (order code “JO” indicates FXO ports)

  • PSTN analog connection OR PBX with analog phone port

  • Analog phone

 

Physical Connectivity
Analog phone ----SL402x----- Internet/Intranet -----SN452x-------PSTN or PBX

In the SL4020

 

  • Under Telephony, SIP –

    • Set “SIP Registration Server Address:” to the IP address or domain name of the SmartNode 4520

    • Uncheck “Send Registration Request with Expire Time:”

    • Save the changes

  • Under Telephony, Phone 1

    • Set the phone number to the phone extension (example 111).

    • Optional - You can set caller id if you wish.

    • Under “Dial Out Type” , select Hotline from the drop down menu

    • Under “Hot Line Number”, enter the phone number that has been routed to the FXO port on the SN452x.

    • Save the changes

  • Go to System,Reload and restart the SL4020

 

In the SmartNode 452x....Please use the Smartnode CO configuration information under "Line Extensions" of the SN452x applications notes. You will need to add call routing and mapping table to strip the called number that is passed from the Smartlink.

routing-table called-e164 TAB-IN
route ... dest-interface IF_FXO0 STRIP
mapping-table called-e164 to called-e164 STRIP
map ...% to \1
map default to ''

]]> <![CDATA[I want to be able to lift the handset and have the phone call imm...]]> There two things here, dialing by IP address and hotline dialing. The trick is putting the two together.
You can do direct IP dialing using the keypad on the phone. There's another FAQ posted on how to do IP address dialing.
In this case we need to change tell the SL4020 not to look for a SIP server and to set up a hotline call. Here is how you set up hotline dialing by IP address -

  1. Under Telephony, SIP - Set the SIP Registration Server Address: to the IP address (or domain name) of the Smartnode / FXO gateway. Save the changes on this screen. This setting directs the Smartlink to send the call to the FXO gateway.

  2. Under Telephony, SIP - Uncheck Send Registration Request with Expire Time:

  3. Under Telephony, phone one (or two), user information.

    1. Set the phone number to the number to be used for phone one. (For example: 555 for line one).

    2. Set the Caller id to be used for phone one.

  4. Under Telephony, phone one (or two), supplementary services set "IP dial srv " to YES.

  5. Under Dial out type, set to Hotline and code the SIP user part of the SIP call header. This will be combined with the IP address set in step #1 to form the complete SIP header.

  6. Save all the changes.

  7. Repeat steps 3-5 for phone 1 using a different phone number (For example: 444 for line two).

  8. Reload the SL4020.

    9. When the handset is lifted, a SIP call will be made to the destination sip address.
    SIP calls placed to 555@IP address of the SL4020 will ring phone one.

]]> <![CDATA[How do I automatically forward calls to a different extension?]]> From the web interface - Click on Telephony, SIP extensions and select "Conditional Call Forwarding Timer:". Set the timer to the number of seconds to wait before call forwarding is triggered.

Suppose you want to forward calls to phone number 123456. Pick up the phone set, you will hear the dial tone. You have to dial *73 and you will hear the dial tone again. Dial 123456 and you will hear beep beep beep.

On hook the phone set. Calls will now forward to the number that was entered. Dial #73 to cancel call forward.

]]> <![CDATA[How do I use Speed Dial?]]> The SL4020 supports association of numbers to call with telephone handset keys. The configuration of speed dialing can be done using the telephone keypad or via the web. Up to eight speed dial numbers can be set.

Setting up speed dial using your telephone handset:

1. Press *81 on your telephone keypad to enable the speed dialing function. This only has to be done once.

2. Set up to eight speed dial numbers from your telephone keypad by entering *71xyyyyyyy where:

*71 = Is the code to set speed dial keys
x = The telephone keypad number to be set
yyyyyyy = The number to be called

For example: You want to set the telephone key number "2" to speed dial the destination 123456.
1. Dial *712123456 on the telephone and then hang up. Speed dial is now setup.
2. To use speed dial just press 2 and wait for the call to complete.

Speed dial can be disabled by entering #81 from your telephone keypad.

Note: SIP URLs cannot be included in speed dial settings.

]]> <![CDATA[Smart Link 4020 Calling Features ]]> The SL4020 family supports advanced calling features that can be turned on and off from phones attached to the SL4020. (Your telephony service provider must enable your service for these calling features to work.)
FEATURE KEYPAD FEATURE KEYPAD
Call Hold F(flash) 1 Call Alternative F*
Conference F7 Conference Drop F8
Call Transfer F4 . .
Do Not Disturb ON *82 Do Not Disturb OFF #82
Distinctive ON *90 Distinctive OFF #90
Call Waiting ON *91 Call Waiting OFF #91
Incoming Caller ID Display ON *92 Incoming Caller ID Display OFF #92
Self Caller ID Block Service ON *93 Self Caller ID Block Service OFF #93
Anonymous Call Rejection ON *94 Anonymous Call Rejection OFF #94
Incoming Call Block ON *95 Incoming Call Block OFF #95
Call Forward Selective ON *96 Call Forward Selective OFF #96
Call Forward All ON *97 Call Forward All OFF #97
Call Forward Busy ON *98 Call Forward Busy OFF #98
Warm Line ON *99 Warm Line OFF #99
IP Dialing ON *80 IP Dialing OFF #80
Speed Dialing ON *81 Speed Dialing OFF #81
Call Return *60 . .
Configure Warm Line Number *70 *70yyyyy
where yyyyy = number to call
 .
Configure Speed Dialing Number *71 *71xyyyyy
where x = speed dial key
yyyyy = number to call		 .
Configure IP Dialing *72 *72xxx*xxx*xxx*xxx*yyyy
where xxx = IP Addr. Octets
*yyyy(Optional) = port number		 .
Set Call Forward Number *73 Wait for 3 short confirmation tones before hanging up. .
Access Voicemail *86 . .





 ]]> <![CDATA[How to perform factory hardware reset]]> *** WARNING – This procedure will download and reload of new firmware. All LAN and WAN network connectivity information will be lost. Do not use this procedure unless directed to do so by customer service ***


The SmartLink 4020 can be hardware reset to force the download of new system firmware. This procedure requires access to firmware version software, typically loaded on a local device for downloading. Upon completion of the procedure, the LAN port will be set as a DHCP server with an IP address of 192.168.1.1 and the WAN port will be set as to be a DCHP client.

Procedure:
1. Power the SL4020 off.
2. Press the RESET button with a pencil and hold it.
3. To erase all configuration parameters, power on and hold the reset button for about 8 seconds.
4. Release the button.
5. The SL4020 will go to factory default, and the IP will reset to WAN: 172.16.0.1 and the LAN will be reset to 192.168.1.1.
6. To connect to the LAN port you may need to change the network settings on PC to DHCP client or to fixed IP addressing like: IP address 192.168.1.2, subnet 255.255.255.0, gateway/router 192.168.1.1.
6. Using your browser connect to the SL4020. For example: http://192.168.1.1.
7. Download new firmware to the SL4020 using HTTP or TFTP.
8. Reload the system when propmted.

9. Reconfigure the LAN and WAN network settings for your environment.
10. Reload the SL4020.
11. If you changed your PC's network settings, change them back to the original values.

]]> <![CDATA[Default Password]]> The default password for the 4021, 4022, and M-ATA units on the web interface is "root" Please change this password for security reasons.

]]> <![CDATA[How can I get my Smartlink to register with my Vbuzzer Account?]]> To get your Smarlink to register with your Vbuzzer account all you need to do is set it up according to the following:

SIP PAGE:
    *Sip Registration Server Address: vbuzzer.com
   &nbspSip Port: 80
   &nbspSip Domain: vbuzzer.com
   &nbspVoice Port: 5004
   &nbspSend Registration Request with Expire Time: 3600

 

PHONE PAGE:
     Phone Number: vbuzzer username
     CallerID Name: vbuzzer username
     User Name: vbuzzer username
     Password: vbuzzer password
     Port: 80

]]> <![CDATA[Why do I get a login error when using the default blank password ...]]> There is a bug with IE7 that does not like it when you use a blank password. What you need to do is obtain a new web browser like Mozilla and it will except a blank password. There you can set the password to what you would like and you should then be able to access the unit via IE7

]]> <![CDATA[How do you transfer calls with a Patton SL4050/2 (SmartLink2 LINE...]]> Transfering calls with a SL4050/2 (Patton SmartLink Series 2-Line VoIP SIP Phone):

1 - First you will establish the call.

2 - Then to transfer, press the "Hold" button. This will play the default hold music for the caller being transfered.

3a - If you want to do an Announced transfer, you will then dial the extension you are transfering to, wait to talk to the person at that extension, and when ready, hit the "Transfer" button and hang up.

3b - If you want to do an Unattended/Blind transfer, you can dial the extension and then just hit the "Transfer" button and hang up the phone.]]> <![CDATA[Why does my Patton Smartlink IP Phone disconnect as soon as a cal...]]> This happens because the PRACK function is enabled by default. Under the "SIP Settings" tab, you will want to disable the PRACK function.

**Prack ensures that media information is exchanged and that the network checks before connecting the call** 

]]> <![CDATA[How do I factory reset a SL4050 telephone ?]]> Lift the handset and dial the number 255*000. Then press "OK" three times.

The telephone will reset itself and reboot. Now you can connect to the telephones's IP-address and port 9999. The login credentials are an empty username and an empty password.

Note: Internet Explorer 7 and some Linux Browsers can not send an empty login/password.

]]> <![CDATA[I would like to be able to push one button and immediately get a ...]]> Sounds like you want to do something like press "9" for an outside line and then dial number......
This can be accomplished by using a combination of features on the Smartlink phones or gateways along with a Smartnode serving as the gateway to the PSTN. The resulting design results in two calls being made - one SIP call from the Smartlink device to the SmartNode gateway and a second PSTN call from the Smartnode gateway to the destination address on the PSTN.
How it works- The SL4050/SL4020 makes a SIP call to the Smartnode when the speed dial button is pushed. The Smartnode accepts the SIP call and presents dial tone from the FXO line. The user enters the number to be dialed which is transmitted as DMTF tones to the Smartnode that passes the tones to the PSTN. The PSTN completes the call to the number dialed.
Since there isn't SIP server, direct IP address or DNS calling can be used to send the SIP call directly to a Smartnode gateway with an PSTN connection.
To make calling easier on on the end user associate a speed dial button, like the telephone keypad number "9", with the IP address or DNS name of Smartnode.
Optionally the SL4050/10 phone has 10 line buttons that can be set as speed dial buttons. All the end user would do is push a line button and the next thing they would hear is a PSTN dial tone pass through by the Smartnode.
Please see the "FXO Interface Configuration" in the Smartnode configuration guide for information on setting up the Smartnode to pass dialtone from the PSTN to a SIP call.
From the SL4050 web configuration interface -

  1. Select Line Key Settings

  2. Pick a free line key and select "one touch dial"

  3. Enter the DNS name or IP address of the Smartnode gateway that has the PSTN FXO connection

  4. Click on "submit" to save the changes

]]> <![CDATA[How to upgrade firmware on the SL4050 phones ]]>

  • On the phone - Press the menu button once and then press the down arrow button three times. The LCD screen should display "IP Address:" with the IP address of your phone below. Note the IP address and then push the menu button once again to clear the screen.

  • Download the firmware from the Patton website and save it on your PC. Note the location name of the saved file. For example: c:\SL4050-10-S-020905-2005-07-22.azf

  • In Windows, Click on "Start", then "Run". In the "Open" input box, enter "cmd" and press OK. A DOS window will open.

  • In DOS window on the command line, enter: "TFTP -i xxx.xxx.xxx.xxx put filename "

    where xxx.xxx.xxx.xxx is the IP address of your phone as noted from step number one above and "filename" is the name and location of the downloaded firmware file.

  • With a local LAN connection between your PC and phone the download of firmware may take as little as 5 seconds. After the download is complete, the LCD screen will display "initializing" as the phone reloads. The phone's LCD screen will display the date and time after the download and reboot have completed.

  • Close the DOS window on you PC.

    •

    Example:
    A. Using the menu button on the phone you learn that your phone's IP address is: 192.168.1.21.
    B. You downloaded the firmware image file "SL4050-10-S-020905-2005-07-22.azf" from the Patton website and save the file in the root directory "C:"
    The command to load the phone is:
    TFTP -i 192.168.1.21 put c:\SL4050-10-S-020905-2005-07-22.azf

    You can verify the version of firmware loaded on the phone through the web interface on the phone. The firmware version is shown in the upper right corner of every screen.

    ]]>         <![CDATA[SmartLink M-ATA 3CX Fax Configuration]]> This reference guide shows how a SmartLink M-ATA can integrated in a 3CX IPPBX environment. Using a SmartLink M-ATA, regular analogue Fax machines can be still used, even with an IP based PBX.

     

    1. Make sure the M-ATA is running the latest software found at:
      http://www.patton.com/support/upgrades/index.asp?um=M-ATA

     

     

    2. Configure Sip Registrar and Domain. If Sip port is not configured, port 5060 is going to be used.  Now scroll to the bottom of the page and save the settings once completed.

     

     

    3. For T.38 fax just make sure that “FAX without T.38(Use G.711 fax)” is unselected.  Now scroll to the bottom of the page and save the settings once completed.

     

     

    4. Configure Phone 1 parameters (phone number, caller ID name, user name  and password).  Now scroll to the bottom of the page and save the settings once completed.

     

     

    5. Restart the M-ATA to apply the config changes

     

    6. On 3CX, just a regular extension is required to be configured

     

    ]]>         <![CDATA[Access to M-ATA Download mode ]]> During a software upgrade, the Patton M-ATA may become unresponsive if you cycle the power or refresh the browser.  If this happens, you can access the M-ATA Download mode by going to the following address:

    http://<IP of M-ATA>/download.htm

     

    Example:

    If the IP Address of your M-ATA is 192.168.1.1, you would enter:

    http://192.168.1.1/download.htm

     

    ]]>         <![CDATA[Configure a Patton M-ATA with Avaya IP Office Platform 9.1]]> Please follow these instructions to setup your Patton M-ATA as a SIP Extension within the Avaya IP Office Platform 9.1.

     

    A.  Either enable Auto-Create Extn/User or otherwise manually add SIP extensions and users to the IP Office configuration.

    1. Browse to the IP address of the Micro ATA.

    2. Login and select SIP.

    3. Enter the values to match the settings of the IP Office LAN on which the SIP Registrar is enabled. Click Save.

    4. Select CODECS.

    5. Set the codecs to match those set for the IP Office SIP extension. Click Save CODEC Configuration.

    6. Select Phone 1.

    7. Enter the values to match the IP Office SIP extension and user settings. Click Save.

    B.  If installed using extension and user auto-creation, check the settings of the IP Office SIP extension and user created by the SIP devices registration.

    C.  Make test calls from and to the SIP device.

    D.  If not installing any further SIP devices, Disable Auto-Create Extn/User if it is enabled.

     

    For more information, please read the Avaya document here.

    ]]>