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Knowledgebase: Unified Communications > SmartNode > SmartMedia > SN10K
Configuring Call Trace
Posted by Laszlo Varro, Last modified by Dan Smith on 25 July 2018 03:12 PM

Call Trace is a diagnostic tool that is designed to trace the path a call takes through a Tmedia system, and to provide information about numerous aspects of the call path, such as:

  • The routing decision
  • The outgoing call
  • Subsequent outgoing calls, in the case of a route retry
  • Parameters selected for a SIP SDP
  • The SIP Call-id
  • The trunk and timeslot chosen for TDM protocols
  • The termination result code, and more.

A call path is shown as separate call legs, distinguishing the incoming portion with other portions of a call. Call trace enables a default of 10,000 call legs to be stored on the system and be viewed using the Web Portal.

Calls may be filtered by called number, calling number, Network Access Point (NAP), time of day range, protocol and direction.

 Enabling Call Trace

This section only needs to be done once per system.

1- Go to the call trace application status

ConfigureCallTrace 3 A.png

ConfigureCallTrace 4 A.png

ConfigureCallTrace 5 A.png

2- Select Run then press Apply States

ConfigureCallTrace 6 A.png

 


Retrieving calls:

1- Click Call Trace in the navigation panel


ConfigureCallTrace 0 A.png


2- Set various parameters for the call trace, such as

  • Time and date range
  • Called or calling number
  • Network Access Point (NAP)
  • Incoming or outgoing calls
  • Call Duration, Reason Code


ConfigureCallTrace 1 A.png

Once you are satisfied with the filter criteria, click Apply

The filter results are displayed.

3-Select a call in the results window to display further information about the call.

ConfigureCallTrace 1 A.png

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