Patton Electronics Co.

Working Debug Captures - SmartWare/Trinity/SmartMedia

Fri, 08 Dec 2017 16:58:15 -0500

Here are successful debug capture on all of our SmartNode interfaces to SIP on SmartWare, Trinity and SmartMedia.

1. FXS to SIP (Trinity and SmartWare)

Trinity - FXS to SIP Debug Log

Smartware - FXS to SIP Debug Log

2. FXO to SIP (Trinity and SmartWare)

Smartware - FXO to SIP Debug Log

Trinity - FXO to SIP Debug Log

3. BRI to SIP (Trinity and SmartWare)

Trinity - BRI to SIP Debug Log

Smartware - BRI to SIP Debug Log

4. ISDN (E1) to SIP (Trinity, SmartWare and SmartMedia)

Trinity - E1 to SIP Debug Log

Smartware - E1 to SIP Debug Log

SmartMedia - E1 to SIP Debug Log

5. ISDN (T1) to SIP (Trinity, SmartWare and SmartMedia)

Trinity - T1 to SIP Debug Log

Smartware - T1 to SIP Debug Log

SmartMedia - T1 to SIP Debug Log

6. SIP to SIP (Trinity, SmartWare and SmartMedia)

Trinity - SIP to SIP Debug Log

Smartware - SIP to SIP Debug Log

SmartMedia - SIP to SIP Debug Log

SHDSL Time Domain Reflectometry

Wed, 25 Apr 2018 10:58:11 -0400

Trinity OS makes the TDR functionality provided by the SHDSL chipset used in many Patton Electronics devices available for use. TDR can be used for SELT tests to determine cable properties such as length, type, opens, shorts, and bridge taps. See the Trinity OS release notes for more details on which releases and products this feature is available for.

This Applicaiton Note below explains how to use the TDR functionality.

APPLICATION NOTE:
SHDSL Time Domain Reflectometry

Patton Electronics provides a Microsoft Excel worksheet to help analyze the results

WORKSHEET:
SHDSL_TDR_Worksheet.xlsx

Hotline configuration

Tue, 10 Jul 2018 05:31:12 -0400

With the following configuration snippet the SmartNode will wait 12 seconds* and change the called party number if nothing was dialed.

First the call has to be routed to the RT_HOTLINE table. There the timeout will wait by default 12 seconds and route the called forced to the specified interface (or table, or service).
The 12 seconds can be configured in "context cs SWITCH" using the "address-completion timeout".

During the routing the SmartNode will evaluate the configured mapping-table, which changes the number to the hotline number (12345 in the example) if no number was dialed.

routing-table called-e164 RT_HOTLINE

route T!5 dest-interface MT_CALLED_HOTLINE

mapping-table called-e164 to called-e164 MT_CALLED_HOTLINE

map ^$ to 12345

Supported Cellular Modems with Trinity devices

Mon, 08 Oct 2018 12:53:38 -0400

The following Cellular Modems have been tested and drivers added to the Trinity Operating System:

Trinity Switch To Backup Image Using Reset Button

Fri, 18 Jan 2019 14:11:10 -0500

These steps will help with the recovery of a device that is caught up in an endless boot due to a crash on the unit firmware/image, our Trinity devices have dual image capabilities which can help with the recovering unit without console ports.

Follow these instructions to switch the bootloader from one image to another one.

HOLD the reset button during boot
The power LED flashes quickly for 5 seconds, during which time the reset button must remain pressed
The power LED will begin a blink pattern (described below)
Pressing the reset button will change the blink pattern
10 seconds after the last reset button press, an action will be performed based on the selected pattern

Pattern	Action
1-blink, pause	Boot normally
2-blink, pause	Switch active image, then boot (boot normal on a single image device)
3-blink, pause	Erase the config partition, then boot from the active image.
4-blink, pause	Get an image from the configured TFTP server, replace the active image, and then boot (blink LED during download/upgrade)

Connecting SmartNode to Deutsche Telekom SIP Trunk

Tue, 29 Jan 2019 09:36:23 -0500

To connect the SmartNode, using at least software version 3.14.2 needs the following configuration to connect to the Deutsche Telekom SIP Trunk.

You also need to send the numbers in international format, starting with a plus.

location-service LS-TELKOM
domain 1 sip-trunk.telekom.de

identity-group DEFAULT
user phone

authentication outbound
authenticate 1 authentication-service AUTH-TELEKOM username "USERNAME"

registration outbound
registrar sip-trunk.telekom.de
uri-scheme sip
transport-protocol force tcp
proxy 1 reg.sip-trunk.telekom.de
lifetime 500
register auto
flows
keep-alive options 30

call outbound
transport-protocol force tcp
flows

How are the number of managed devices counted and what does this ...

Fri, 22 Feb 2019 13:34:16 -0500

How are the number of managed devices counted and what does this mean for registered devices and redirect?

ANSWER:
The number of "connected" devices is controlled and limited on the Cloud. Connected devices appear with a green "online" status in the device list. For example the BASIC Cloud Service Plan can have 5 connected (online) devices. In addition all Cloud Service Plans (BASIC, STANDARD, ADVANCED, etc) can have an unlimited number of "registered" devices. They show up with a grey "registered" status in the device list.

For redirection to a 3rd party configuration server the "registered" status is sufficient. This means with the BASIC plan you can register and redirect an unlimited number of devices.

Can I connect SmartWare devices to the Patton Cloud?

Fri, 22 Feb 2019 13:35:48 -0500

Can I connect SmartWare devices to the Patton Cloud?

ANSWER:
SmartWare and the SmartNode devices running SmartWare do not support the security and encryption capabilities required for the Cloud connection. Therefore SmartWare based SmartNodes cannot be connected to the Patton Cloud. However, the Redirect Service in the Patton Cloud is working also with SmartWare based devices.

Redirect - YES
Cloud connect - NO

Which Patton products/devices are compatible with the Patton Clou...

Fri, 22 Feb 2019 13:39:59 -0500

Which Patton products/devices are compatible with the Patton Cloud?

ANSWER:
All* Patton products running the required Trinity software release can connect to the Patton Cloud. The required release is listed in the connection instructions on the Cloud.

How can I select which device I want to manage in the Cloud?

Fri, 22 Feb 2019 13:45:16 -0500

How can I select which device I want to manage in the Cloud?

For example, 20 SmartNodes but I only want to manage 5 with a Basic Cloud Service Plan. how can I define which 5 devices get managed?

ANSWER:
Instructions on how to connect a device to the Cloud are given for example directly on the Devices tab of the Cloud:

To cancel the Cloud Connection of a device simply delete the corresponding nodems-client configuration. This connection then becomes available for another device.

No or Invalid certificate error when Provisioning through the Pat...

Wed, 08 May 2019 13:31:23 -0400

Provisioning not working? Are you seeing the error message below?

Since Summer of 2018, Patton has factory installed a serial-number-specific certificate on each Trinity device. This certificate is required for provisioning a configuration file directly from our Cloud. If you received your Trinity device before this time, you can easily install this default certificate from within your Patton Cloud Dashboard in a few easy steps.

1) Connect the device to the cloud (nodems-client)

enable
configure forced

nodems-client
server nodems.patton.io
organization-key
no shutdown

profile aaa DEFAULT
method before 1 nodems continue-on-reject

copy running-config startup-config

2)  On the device list, select the 'Default Certificate' menu for the device.

3)  A window opens that shows the currently installed DEFAULT certificate on that device. If this is a serial-number-specific certificate, a green message appears below. Otherwise, a red warning message shows up.

4)  Click 'Install' to install the proper serial-number-specific certificate that is needed for advanced provisioning. After this, the new certificate is displayed automatically and a green confirmation message should appear.

5)  A device reboot is needed before it is able to get provisioned.

reload forced

U-Boot firmware recovery for Trinity SmartNodes SN49xx, SN49xxA, ...

Tue, 24 Sep 2019 09:52:08 -0400

From u-boot mode a firmware upgrade or firmware recovery, is done as per the following instructions.

This article is valid for the following devices:

Atlas large
SN4970A
SN4980A
SN4990A
SN5481
SN5491

Atlas small
SN4970
SN4980
SN4990
SN5480
SN5490

Download the usual installation file from: https://www.patton.com/support/upgrades/ (e.g. SN4980A_3.xx.x.tar)

Extract the .tar file to your tftp root directory

The following file must be renamed:

For old HW version
patton_atlas_large_old_cpld.dtb ---> fdt.dtb

or for new HW version
patton_atlas_large.dtb ---> fdt.dtb

Connect a computer to the console interface and restart the SmartNode. You will see the Prompt "=>".

How to force the SmartNode entering the bootloader/u-boot mode:
While connected with your computer to the console interface, perform a restart of the SmartNode.
Type stop to stop autoboot. When doing so, the boot process will be aborted and the SmartNode remains in u-boot mode. "=>"

1. Set the IP of the SmartNode: setenv ipaddr
2. Set the netmask for the SmartNode: setenv netmask
3. Set the TFTP server IP: setenv serverip
4. Specify the right folder of your TFTP server where the image file is located: setenv tftproot for tftp root directory setenv tftproot .

5. run getfdt1
   wait for the image to be downloaded

6. run getkernel1
   wait for the image to be downloaded

7. run getrootfs1
   wait for the image to be downloaded

8. Type in: reset

9. If Trinity is running correctly check the log in Trinity CLI (show log error) If there is an error Trinity is running. Perform a normal firmware upgrade again.

Zoom Phone Configuration Wizard Templates

Tue, 15 Mar 2022 14:56:10 -0400

The following Wizards are used for connecting a SmartNode Trinity device to Zoom Phone service.

Patton Cloud Wizard Templates:
ZOOM FXS Wizard
ZOOM FXO Wizard
ZOOM PRI Wizard
ZOOM BRI Wizard

Online Web Wizard Templates:
ZOOM FXS Wizard
ZOOM FXO Wizard
ZOOM PRI Wizard
ZOOM BRI Wizard

Configure Patton SmartNodes with 3CX v20

Tue, 22 Oct 2024 15:04:17 -0400

Configure Patton SmartNodes with 3CX v20

(FXO and PRI)

Step 1: Create a “VoIP Gateway trunk” on 3CX

From the Admin panel, click on“Voice & Chat” and then on “Add Gateway”.
Specify a name.
Enter the gateway’s “Main Trunk Number”.
In “Registrar/Server”enter the SmartNode’s IP address.
Set the "Default Route".
Take note of the Authentication ID and password

Click on the “Options” tab and enter the “Number of sim calls per trunk” for this gateway. (This must not exceed the number of lines the gateway supports, e.g. a T1 gateway supports 23 lines.)
Click “Save” and the gateway is now configured in 3CX.
The last step is to create an Outbound Rule for this gateway. Once complete, click “Save”.

Step 2: Configure your SmartNode with 3CX

Run the configuration WEB WIZARD for your SmartNode device and fill in the required information.

Trinity FXO WEB WIZARD

Fill in the following tabs of the web wizard

Device Management Tab
- Here you can change the default admin password.

Network Settings Tab
- Set the IP address as either DHCP client or a Static address.

FXO Port Settings Tab
- Select the number of FXO ports (1-8)
- Select the country tone-set profile (United States and Europe)

3CX SIP Settings Tab
- Server IP Address: Enter the IP/FQDN of 3CX
- Set the Authentication ID and Password (This was previously configured in 3CX for this gateway)

Once everything is filled out, you can select “Save” and the config file will be downloaded.

ISDN WEB WIZARD

Fill in the following tabs of the web wizard

Device Management Tab
- Here you can change the default admin password.

Network Settings Tab
- Set the IP address as either DHCP client or a Static address.

ISDN Port Settings Tab
- Select the number of ISDN ports (1-4)
- Select the PRI Line Type (E1 or T1)
- Select what the ISDN port is connecting to (PBX or PSTN)
- Select the country tone-set profile (United States and Europe)

3CX SIP Settings Tab
- Server IP Address: Enter the IP/FQDN of 3CX
- Set the Authentication ID and Password (This was previously configured in 3CX for this gateway)

Once everything is filled out, you can select “Save” and the config file will be downloaded.

Load in Config File
- Enter the IP Address of the SmartNode into a web browser
- Login using the default username and password of admin/
- Click the top left-hand menu and navigate to “System/Configuration Files” and click the “+” button
- Browse to the file generate and import in as the “startup-config” and click OK
- Reboot the unit without saving

The unit should boot up and register to 3CX to make a receive calls.

Add Privacy Header (Privacy: id) to outbound SIP Calls in a Trini...

Fri, 14 Feb 2025 11:46:21 -0500

To enable the Privacy ID header (Privacy: id) to be present in an outbound SIP call, you will need to enable privacy in the SIP interface and create a mapping-table to set the Calling-Presentation to RESTRICTED.

mapping-table calling-pi to calling-pi MAP_CALL_PI
map default to restricted

FiberPlex SFX Data Diode SFP not detected on Cisco Switches

Fri, 28 Mar 2025 10:09:16 -0400

By default, Cisco devices only support official Cisco transceivers and will block third-party SFPs with an error message like:
%PHY-4-UNSUPPORTED_TRANSCEIVER: Unsupported transceiver found

To resolve it, just configure the following commands in the cisco switch:

service unsupported-transceiver
no errdisable detect cause gbic-invalid

Add a configuration file through the WEB GUI of a Trinity SmartNo...

Wed, 09 Apr 2025 13:32:28 -0400

Add a configuration file through the WEB GUI of a Trinity SmartNode

1) Navigate to the GUI of the SmartNode by entering in the IP address of the device into a web browser

2) Login to the device using the default User Name of admin and leave the Password blank, or the User Name and Password you have created

3) Click the menu button in the upper left-hand corner and navigate to System/Configuration Files

4) To add a new config, click the + symbol and browse to the configuration file you want to use, select the Save as method to be startup-config and click OK

5) Reboot the unit by either pulling the power cord or selecting Reboot from the menu. (Do not save anything at this time, as it will overwrite what was just loaded)

SNMP implementation on Trinity

Wed, 21 May 2025 09:36:43 -0400

Trinity only sends trap messages when an alarm of the internal alarm system is triggered (and will then stay silent about this particular alarm until the alarm is manually or automatically cleared). The following alarms are implemented:

CPU over a specific threshold
Ethernet cable is connected or loses connection
Hardware sensor failure
SIP overload
SIP registration failure
CPU Temperature over threshold (~75°C)

The traps will always be sent with the same OID (1.3.6.1.4.1.1768.18.10) and contain a string describing the alarm that was raised. This is a part of Pattons custom enterprise subtree (1.3.6.1.4.1.1768).

SN10k - Upgrade CentOS software packages

Tue, 03 Jun 2025 10:43:00 -0400

Upgrade CentOS software packages

CentOS software packages update
The operator can use one of the two methods available: GUI/WebPortal or command line interface.

WebPortal
To upgrade CentOS software packages, follow this procedure from the web interface of the unit:
Hosts -> Status -> TBxxxxxx -> Action -> Upgrade Linux Packages, then 'Apply Action':

When the upgrade is in progress, there is no status shown, and you will see the screen like this:

It may take a while 8-10 mins. You need to refresh the page until you see this:

Once complete, you need to reboot the host: Hosts -> Status -> TBxxxxxx -> Action -> Shutdown -> Reboot

Command line

Alternatively, you can ssh to the unit and run the following command:

# yum clean all
# yum update
# yum group update

Reboot the unit

# reboot

SN9k Debugging Info

Wed, 01 Oct 2025 10:06:39 -0400

Talking about SIP debugging, there are two options in SN9k:

- To collect a tcpdump, here is an example:

tcpdump -s 0 -i eth2 port 5060 -w /mnt/cdr/sip_trace.pcap ( This command will record a pcap sip sgnalling trace which can be downloaded from the following path: http://192.168.5.5/cdr/ ..... last "/" is mandatory )

- To collect a SIP debug:

Login on the device via the ssh and start the following commands:

showdbg sip on
trace sip start

Once you finish log collecting please stop debugging with a command: trace sip stop

CLI

For connection use:

telnet 7001

Use for completion commands and "?" for external info.

for example:

SIP2TDM# stat ?

Subcommands list:

show - show call statistics

clear - clear call statistics

Common tasks

SIP subscribers

abonent show - subscribers list

Е1 ports

pcm info - show E1 port state

pcm stat show - show error counters

SIP and TDM channels info

chan map all - show all channels summary map

chan map legend - legend for summary channel map

Common info

version - version info

acodes info - show RTP media cores state

stat show - show call statistics

Enable debug info

for V5 protocol

showdbg v5 on

trace pcm start -1

for SIP protocol

showdbg sip on

trace sip start

for SS7 protocol

showdbg ss7 on

showdbg mtp3 on

showdbg isup on

trace pcm start -1

CLIP

showdbg aon on

showdbg mfr on

access to subscriber database

showdbg abon on

dialplan routines

showdbg dplan on

Display HDLC messages exchange (for SS7, PRI)

set message length diapason

hdlc dump length

hdlc dump length 1 7 9991

set display format to HEX

hdlc dump format term

set display format to humman readable

hdlc dump format ascii

enable HDLC debug

trace hdlc 0xffff 0xffff

disable HDLC debug

trace hdlc 0 0

SdCard filesystem

list of main files

list of log Files