How are the number of managed devices counted and what does this mean for registered devices and redirect? ANSWER: The number of "connected" devices is controlled and limited on the Cloud. Connected devices appear with a green "online" status in the devi...

Can I connect SmartWare devices to the Patton Cloud? ANSWER: SmartWare and the SmartNode devices running SmartWare do not support the security and encryption capabilities required for the Cloud connection. Therefore SmartWare based SmartNodes cannot be c...

Which Patton products/devices are compatible with the Patton Cloud? ANSWER: All* Patton products running the required Trinity software release can connect to the Patton Cloud.  The required release is listed in the connection instructions on the Cloud.

How can I select which device I want to manage in the Cloud? For example, 20 SmartNodes but I only want to manage 5 with a Basic Cloud Service Plan.  how can I define which 5 devices get managed? ANSWER: Instructions on how to connect a device to the C...

Provisioning not working?  Are you seeing the error message below? Since Summer of 2018, Patton has factory installed a serial-number-specific certificate on each Trinity device.  This certificate is required for provisioning a configuration file directl...